At Sushi Tours & Travels (“Sushi Travels”, “we”, “us”, or “our”), we recognize that your privacy and personal data confidentiality are paramount. This Privacy Policy outlines the types of information we collect when you visit our website (www.sushitravels.com), submit booking inquiries, speak with our travel desk, or utilize our chauffeur-driven rental services, and describes how that data is used, protected, and stored.

We adhere strictly to applicable Indian data protection frameworks, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDPA), 2023.

We only collect information directly necessary to process your travel itinerary, dispatch appropriate vehicles, and maintain safety standards:

• Personal Contact Details: Full name, mobile phone number, WhatsApp contact, and email address.
• Travel Itinerary Specifics: Pickup location/address, destination, travel dates, requested pickup time, estimated passenger count, and preferred vehicle class (e.g. Tempo Traveller, Innova Crysta, or Urbania).
• Billing & Tax Information: GST identification number (if requesting corporate invoice), company legal entity name, and billing address.
• Operational GPS Telematics: Real-time vehicle location telemetry transmitted by onboard GPS hardware to guarantee passenger safety and track trip completion.
• Automated Website Data: Technical logs, IP addresses, browser types, and anonymous analytics via Google Analytics to diagnose server performance.

Sushi Travels processes your data solely for lawful, service-oriented purposes:

• Confirming vehicle availability and issuing transparent fare estimates.
• Assigning and dispatching vetted chauffeurs and sharing vehicle registration numbers with the guest before pickup.
• Providing 24/7 customer assistance during long-distance outstation journeys.
• Processing digital invoices, tax receipts, and payment reconciliations.
• Ensuring vehicle safety, breakdown support, and compliance with statutory transport directives.

We do not sell, rent, lease, or trade your personal data to third-party telemarketers, data brokers, or advertising networks under any circumstances. Information is shared only with:

• Assigned Chauffeurs: Provided solely with passenger name, pickup address, and contact number for trip execution.
• Statutory Authorities: Disclosed only if explicitly demanded under subpoena, court order, or official investigation by law enforcement agencies under the Indian Motor Vehicles Act.

4. Security & Storage Protocols

All booking inquiries and communications transmitted through our digital platforms utilize Transport Layer Security (TLS 1.3) encryption. Booking databases are hosted behind access-restricted cloud firewalls with multi-factor authentication, accessible only to authorized fleet dispatch officers.

5. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request rectification of inaccurate records, or request complete deletion of your booking history from our active dispatch systems after completion of statutory tax accounting retention periods.

6. Grievance Redressal & Privacy Desk

For privacy inquiries, data deletion requests, or grievances regarding personal data handling, please contact our dedicated Data Privacy Desk: